Refund policy

Returns and refunds

You may request a return within 30 days of receiving your order by emailing atomsx@gmail.com with your order number and the reason for your request.

Return eligibility

For change-of-mind returns, items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Please contact us before sending anything back. We will provide return instructions and the appropriate return address. Do not send returns to the address on the shipping package unless we instruct you to do so. Items sent back without first requesting a return will not be accepted.

Exceptions

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. We do not accept change-of-mind returns on sale items or gift cards, except where required by law. Contact us if you have questions about your specific item.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are not refundable for these returns. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please inspect your order upon arrival and contact us promptly if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and photos if available. We will work with you to arrange a replacement or refund and cover any required return shipping for a confirmed damaged, defective, or incorrect item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days without giving a reason, subject to applicable law and its exceptions. Please contact us to arrange your return. Nothing in this policy limits your mandatory consumer rights.

Refunds

We will notify you after inspecting your return and let you know whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at atomsx@gmail.com.

Exchanges and cancellations

For an exchange, contact us to arrange a return, then place a separate order for the replacement item. To request cancellation, contact us as soon as possible. Cancellation may not be possible once an order has been processed or shipped.

Your legal rights

This policy does not limit any mandatory consumer rights that apply to your purchase under applicable law.